The SMS tool bar is missing.

Solution 1: Microsoft .Net Framework 3.5 Issue

1. Shut down Outlook
2. Download this file & unzip it
3. Copy the ISS.Protector.dll file to the C:\Program Files\irwinSolutions\swiftNOTE
4. You will be asked to replace an existing file, click “OK” to replace it
5. Run the swiftNOTE.reg file, this will update the registry.
6. Open Outlook, swiftNOTE toolbar will appear.

Solution 2: Disabled by Outlook

1. Open Outlook 2003
2. Click on the Help menu item
3. Click on the About Microsoft Office Outlook item
4. Click on the Disabled Items button
5. Check if swiftNOTE is in the disabled items list. If it is select it and click the Enable button.
6. Restart Outlook and the tool bar should re-appear.

Solution 3: .NET 2.0 conflict

1. Open My Computer
2. Click on the Control Panel
3. Click on the Add or Remove Programs icon.
4. Search for Microsoft .NET Framework 2.0, continue to the next step if it is found in the program list.
5. Download the swiftNOTE for Outlook 2003 patch
6. Run the patch.
7. Restart Outlook and the tool bar should re-appear.

Solution 4: Registry problem

1. Click on the Start button.
2. Click on the Run item.
3. Type regedit into the Open textbox and click OK
4. Browse the tree view to the directory path - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\swiftNOTE.Outlook2003Connector
5. In the right hand pane, double-click on the Load Behaviour item.
6. If the value data is not 3, change it to 3.
7. Restart Outlook and the tool bar should re-appear.