Traditional Process

For any service-oriented business, scheduling is the most critical business process, since it governs the entire daily workplan and workload of staff or service providers.

This process has remained unchanged for centuries. The business takes an appointment request from the customer, and appointment details are noted in a physical appointment book.

Transformation

With the emergence of the following trends . . .

• High adoption in online services (e.g. internet banking, internet stock trading)
• High penetration of broadband internet access
• The business website becoming an essential tool
• Growth in electronic communication

...Internet Scheduling has become a viable alternative to the traditional diary or appointment book, moving business away from manual and paper-based processes.

New Possibilities

In addition to fulfilling the traditional role of appointment documentation, Internet Scheduling has made the following possible:

• 24 x 7 Access:
  - by both service providers & service recipients
• Anywhere Access:
  - regardless of geographic location
• Capturing Online Business:
  - Internet Scheduling is the service business equivalent of the online retail 'shopping cart'
• Intelligent Scheduling:
  - rules-based appointment allocation
• Automated Notifications:
  - Appointment Confirmations, Reminders, Reschedule/Cancellation Notifications