Testimonials
- Peugeot Service Department (Sydney, NSW)
- Service Department of Prestige Dealer (Sydney, NSW) – Servicing Multiple Makes
- Large Holden Service Department - South Australia
- Audi Dealer Service Department - Sydney, NSW
- BMW Service Department - Perth, WA
Contact us for more details on 1300 88 84 88 or welisten@irwinsolutions.com
Peugeot Service Department (Sydney, NSW)
Position: Service ManagerWhat was the most immediate improvement you experience after deploying Service Scheduler?
Clearer communication between Reception and Workshop with reduced data entry for Controller
To date, what would be the biggest improvement Service Scheduler has brought to your Service Department?
Allowed a reduction in non-productive staff as one controller can now attend to more vehicles/franchises.
What other benefits have you experience in using Service Scheduler?
Clear and shared loan car bookings
Would you recommend this to another Dealer?
Definitely to any medium to large Dealer without hesitation.
Any other comments?
The base product has been a great tool that will become even more useful as it is further developed and tailored to our specific needs.
Back To TopService Department of Prestige Dealer (Sydney, NSW) – Servicing Multiple Makes
Position: General Service ManagerWhat was the most immediate improvement you experience after deploying Service Scheduler?
The immediate improvement related to stronger, consistent lines of communication between service reception and workshop control.
To date, what would be the biggest improvement Service Scheduler has brought to your Service Department?
The biggest improvement relates to the efficiency between service reception, workshop control, car wash. Everything now ties in together.
What other benefits have you experience in using Service Scheduler?
Other benefits relate to a reduced volume of internal telephone calls, and immediate sources of feedback for customers looking for their vehicle's progress.
Would you recommend this to another Dealer?
Yes I would recommend the program.
Back To TopLarge Holden Service Department - South Australia
Position: Service ManagerWhat was the most immediate improvement you experience after deploying Service Scheduler?
The most immediate improvement was the communication between all staff and departments it was so much easier, quicker and accurate
To date, what would be the biggest improvement Service Scheduler has brought to your Service Department?
The biggest improvement to date would be the people that don’t show up during the day are all rung up on the same day or within a few hours of them not turning up and most of them have forgotten and then bring their car in straight away or rebook.
What other benefits have you experience in using Service Scheduler?
Other benefits are the lack of paper work that is not around the office any more, the working in-between departments as they all use it, from a service manager’s point of view I can see all departments work load at a quick glimpse on one screen or you can filter it down by department.
Would you recommend this to another Dealer?
Yes I would recommend it to other dealerships
Any other comments?
It is very user friendly, easy to use, from an administrators point of few very easy to change the system and to add things if you want too, “support” is always very help full and available for any issues at a drop of a hat.
Back To TopAudi Dealer Service Department - Sydney, NSW
Position: Service ManagerWhat was the most immediate improvement you experience after deploying Service Scheduler?
More information at my disposal about what is happening in the workshop, my advisors need to make less phone calls and visits to the workshop to “find out what is happening to their jobs”.
To date, what would be the biggest improvement Service Scheduler has brought to your Service Department?
Better clocking, more accountability from my workshop controller and deleting the need to have a “Booking Book”!!!!!
What other benefits have you experience in using Service Scheduler?
Using the booking feature so we can better organise our driveway service in the mornings. Not having to wait to write a booking into the “book”. Everyone being able to see what is happening to the work flow for today and immediate access to what is booked in for the next week. Also knowing what is booked out in respect to replacement vehicles.
Would you recommend this to another Dealer?
Hell yes. I have already done so.
Any other comments?
If you need a answer to Reynolds lack of a functioning Booking program then get into this. They have nothing like it for controlling your workshop.
Back To TopBMW Service Department - Perth, WA
Position: Service ManagerWhat was the most immediate improvement you experience after deploying Service Scheduler?
Cuts down the time the advisor is away from their desk, so they are there available to see clients when they come in.
To date, what would be the biggest improvement Service Scheduler has brought to your Service Department?
Just ease for the advisors to monitor their jobs as far as start / finish etc.
What other benefits have you experience in using Service Scheduler?
Also to be able to view on one screen which jobs are in progress – which tech is working on that job.
Would you recommend this to another Dealer?
Yes definitely
Any other comments?
Comments from my workshop controller are that it is very simple to use. On the odd occasion that there has been a hiccup, either self inflicted, power cut or system error 1 phone call to “support” and the issue is resolved There and then over the phone, or if you have left a message, he returns the call confirming that he has looked at it and we are operational. Good functions, and screen set up as each advisor can move and personalize what columns they wish to prioritise
Back To Top