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Electronic Messaging

The two types of electronic messaging commonly used by business are e-mail & SMS.

Compared to traditional forms of communication, electronic messaging greatly enhances the Speed, Cost, Timeliness, Traceability, & Automationof communication between business and clients. As a result, electronic messaging is widely utilised by businesses worldwide.

irwinSolutions Messaging

Messaging is primarily used for two business functions:

irwinSolutions have focused on creating solutions for Business Operations, and as a result have amassed industry-leading expertise within the Australian market.

Our team anaylse your existing operations and implements tailored messaging solutions specific to your business.

Holistic Approach

irwinSolutions understand that electronic messaging needs to work alongside, and in conjuntion with, your existing communication systems.

Many of your customers may at first still prefer telephone or email contact, so we ensure that irwinSolutions messaging solutions work with your existing systems. We can also advise on ways to encourage rapid customer shift from time-consuming telephone and letter communication to efficient messaging.

We then streamline the way electronic replies are handled within your business.

It is also important to consider how electronic replies are to be dealt with by your business processes.

Respect Your Customers

Similar to other forms of communication, electronic messaging should not be used not to inconvenience or intrude on recipients. This is one of SMS messaging's true strengths; its unobtrusiveness. Sending SMS messages (unless absolutely required) during weekends & outside business hours is to be avoided.

You should also make sure that you adhere to relevant Anti-Spam Regulations. For Australian Businesses, please refer to the Australian Communications & Media Authority website.