During a beach resort holiday with my wife in Langkawi, I experienced first hand the wonders of great customer service. In addition to lazing around the pool, catching up on a few books and trying (unsuccessfully) to master the art of windsurfing, we sampled the fresh and exotic food on offer by the various restaurants on site. The waitress in the courtyard restaurant was polite, attentive and provided us with excellent suggestions. Given the remoteless of the island, most of their vegies and p... [More]