During a beach resort holiday with my wife in Langkawi, I experienced first hand the wonders of great customer service. In addition to lazing around the pool, catching up on a few books and trying (unsuccessfully) to master the art of windsurfing, we sampled the fresh and exotic food on offer by the various restaurants on site. The waitress in the courtyard restaurant was polite, attentive and provided us with excellent suggestions. Given the remoteless of the island, most of their vegies and p... [More]

The explosion of social networks like Facebook, MySpace and Twitter has seen a rapid shift in how the world communicates. Add to this the rise in mobile phones, especially those equipped with internet access, and we have a world becoming more connected than ever before. People are now able to be perpetually aware of what others are doing or thinking or find out what is happening around the world even often before the news breaks in traditional media like television or newspapers. The article To... [More]

One office ritual that I have incorporated into my work life is having regular coffee time with Ian, my Managing Director. In fact, he initiated it several years ago. I wasn’t always a fan of it at the beginning, because like everyone in business, there is always “so much to do” and “not enough time” (sound familiar?). Looking back though, over the past few years we have made excellent progress at irwinSolutions (with some blood, sweat and tears shed along the wa... [More]