smartAPPOiNT is a big part of our business and we can't do without it!”
(Peter Corbett, Principal, Port Hacking Osteopathic Clinic)
Client Overview
Port Hacking Osteopathic Clinic
- established practice in the South of Sydney
- 15 yrs history, renowned for providing exceptional osteopathic care to its clients
Challenge:
Given the level of demand for their services, it became increasingly difficult for the clinic to manage their:
- appointment making process
- client confirmation & reminder process
Our Involvement
irwinSolutions implemented the smartAPPOiNT system for the clinic and tailored it to deliver the following capabilities:
- ability to take online appointments
- integration with the clinic's website
- automated appointment confirmations
- automated reminders (sms/emails)
irwinSolutions also provided consulting and training to assist with the Change Management process.
Value Delivered
to the Clinic:
- better customer service
- reduction in phone costs
to their Clients:
- convenience (online access)
- better service (confirmations & reminders)
