irwinSolutions' efficiency and commitment as a supplier has been invaluable to Castrol
Australia.”
(Andrew McGrath, National BDM - Franchise Dealer Market, Castrol Australia)
Client Overview
Castrol Australia
Castrol Australia is Australia's largest supplier of lubricants to the Automotive, Mining & Industrial industries.
Challenge:
As with any large corporation, it is a challenge for Castrol to manage communications between multiple offices, call-centres and on-the-road teams.
Our Involvement
irwinSolutions deployed swiftNOTE in multiple areas of the organisation.
This enabled Castrol Australia to use one & two-way SMS for many processes including:
- Nationwide teleconferencing confirmations
- Order approval confirmations
- Trade credit notifications
Value Delivered
To Castrol Australia:
- decreased time spent on communication tasks
- shorter response times to call centre and office requests
