irwinSolutions

Client Overview

Rick Damelian Group

•	The Rick Damelian Group is a leading dealer in the Australian Automotive Market
•	State-of-the-art car servicing facilities
•	Extensive client service & leisure facilities

Challenges:

Reduce no-show rates for customers with service bookings

Actually communicate with customers instead of leaving repeated voicemail messages

Our Involvement

Working closely with the Rick Damelian team and its Dealer Management System supplier, irwinSolutions implemented the following solutions:

•	A booking reminder process integrating a SMS solution and their Dealer Management System
•	A service-retention process utilising messageSMART
•	A customer contact process using swiftNOTE. This allows SMS to be sent & received directly from MS-Outlook

Value Delivered

to Rick Damelian:
- increased efficiency
- reduced customer contact costs
- increased revenue

to their Customers:
- an efficient and unobtrusive way of being contacted

To speak with someone about our work with the Rick Damelian Group, please call 1300 88 84 88

we picked up extra business by targeting customers whose vehicles were overdue for a service.”

(Scott Wilkinson, Service Manager, Rick Damelian)