irwinSolutions

Client Overview

Port Hacking Osteopathic Clinic

•	established practice in the South of Sydney
•	15 yrs history, renowned for providing exceptional osteopathic care to its clients

Challenge:
Given the level of demand for their services,
it became increasingly difficult for the clinic to manage their:

appointment making process

client confirmation & reminder process

Our Involvement

irwinSolutions implemented the smartAPPOiNT system for the clinic and tailored it to deliver the following capabilities:

•	ability to take online appointments
•	integration with the clinic's website
•	automated appointment confirmations
•	automated reminders (sms/emails)

irwinSolutions also provided consulting and training to assist with the Change Management process.

Value Delivered

to the Clinic:
- better customer service
- reduction in phone costs

to their Clients:
- convenience (online access)
- better service (confirmations & reminders)

To speak with someone about our work with Port Hacking Osteopathic Clinic, please call 1300 88 84 88

smartAPPOiNT is a big part of our business
and we can't do without it!”

(Peter Corbett, Principal, Port Hacking Osteopathic Clinic)