irwinSolutions

Client Overview

Mater Hospital - Brisbane

•	manages 7 hospitals in QLD
•	more than 4000 staff
•	provides care for some half-a-million people each year

Challenge:
To provide GPs in South Brisbane with the ability to electronically refer and book their patients into the Mater Health Service using the Brisbane South Centre for Health Service Integration best practice referral pathway

Our Involvement

•	Customisation: smartAPPOiNT was customised to incorporate online appointments, patient referrals, GPs & hospital specialists
•	Integration: smartAPPOiNT integrated with existing Mater Health Services systems
•	Onsite Deployment: irwinSolutions specialists were deployed oniste to integrate solution into the Mater IT environment
•	Journey Management: involved in the regular Project Steering Committee meetings

Value Delivered

to Patients:
- improved timeliness of appointments for diagnosis or management of cancer
- better informed professionals caring for patients
- reduced anxiety due to delay in information flow between the carer teams

to the Health System:
- improved efficiency in the delivery of care
- reduced duplication of tests
- reduced numbers of missed appointments
- improved information sharing
- reduced errors from hand-written referrals

to Health Professionals:
- improved work efficiency and satisfaction
- reduced time loss due to checking availability or filling of OPD bookings

To speak with someone about our work with the Mater Hospital, please call
1300 88 84 88

The objectives of the project are to improve efficiency in health service delivery, improve the patient experience and improve staff satisfaction.”

(Steven Parrish, Manager Clinical Information Systems, Mater Health Services)