What Do We Do

irwinSolutions is a solutions provider for businesses.

Our main focus is on the following solutions

• SMS & Email Messaging;
• Retention and “Recurring Business” Solutions; and
• Customer Satisfaction Programs;

Where opportunities arise we also assist with the following:

• Online Scheduling and Rostering (with a Health Industry focus); and
• Workshop Control and Efficiency (with an Automotive Dealership focus)

What We Believe In

As a company, the following principles are key to how we do business

Delivering Where it Counts

At irwinSolutions we pride ourselves on providing solutions that are innovative and practical at the same time. We know our clients want our solutions to ‘just work’ and make their business more efficient. This is true regardless of what industry, size and customer they serve.

End to End Implementation - Doing It Right the First Time

When supplying our clients with our solutions, we strongly believe in ‘end-to-end implementation’. That means we do not rely on just “technology” and “documentation” for our implementations. Therefore planning, training and post implementation follow up is a key part of our implementation process. This helps us minimize the risk of any issues during and after implementation and helps our clients to benefit from our solutions as soon as possible.

Supporting Our Clients Every Step of The Way

As users of technology and business ourselves, we are aware that poor customer service can lead to business inefficiency and a lot of frustrations. Where possible, we strive to have a high level of customer service to support our clients from initial implementation, to software updates, to troubleshooting. We strongly believe that good customer service leads to customer retention and business growth.